Welcome to our FAQ section! Here, you’ll find answers to common questions about orders, shipping, returns policy/conditions, and more.
A: All orders placed BEFORE 3:00 PM (UK time) will be dispatched within 24 business hours (Monday to Friday).
A: All orders placed AFTER 3:00 PM (UK time) will be processed on the next business day (Monday to Friday).
A: If you’ve entered the wrong shipping address, please contact us as soon as possible with your order number. We’ll do our best to update it before the order is processed. If it’s after 3 PM UK time, it may be too late to make changes, depending on when the order was placed.
A: UK orders: Typically arrive within 24–48 working hours after dispatch.
International orders:
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- Europe: Up to 5 working days
- USA/Worldwide: Up to 7 working days
- Please allow a maximum of 14 business days for all international orders.
A: Yes, we ship to multiple countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
A: At this time, we do not accept returns for books. By clicking the “Place Order” button, you agree to our Terms & Conditions. Please review our T&C for more details.
A: All books are exclusively available via the EmahoSpeaks.co website and no other outlet / venue / events.
A: Import and duty fees are determined by your local customs authorities and are beyond our control. We recommend checking with your country’s customs office for more information on applicable charges.
A: Please allow a maximum of 14 business days for all international orders and 48 hours for UK. If has been more than 14 business days please contact us via https://emahospeaks.co/contact-us for more info.
A: At the moment all books are dispatched from our UK hub.
A: When you place an order with us, you should receive an email containing a note with your tracking number. Once you have your tracking number, you can track your order by visiting Royal Mail’s tracking page.
If you can’t find your tracking number, please email us, and we’ll be happy to assist you.
A: Royal Mail. A UK shipping company. Read more on https://www.royalmail.com/about-us to learn more.
A: If your order is delayed beyond the estimated delivery time, please first check the tracking information provided. If you need further assistance, contact our customer service team with your order details, and we will investigate the issue promptly.
A: Shipping costs are determined based on the destination, weight, and dimensions of your order. The total shipping fee will be displayed during the checkout process before you finalize your purchase.
A: Shipping costs from the UK to the USA can be expensive due to several factors including: long distances involved, customs clearance procedures, fluctuations in global shipping costs, and the need for international courier services which often have higher rates compared to domestic delivery within a country.
A: Shipping costs from the UK to the Europe can be expensive due to several factors including: long distances involved, customs clearance procedures, fluctuations in global shipping costs, and the need for international courier services which often have higher rates compared to domestic delivery within a country.
A: International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. We recommend checking with your local customs office for detailed information on potential charges.
A: Currently this Title is only available in the English Language
A: Currently, we only accept payments in GBP/£, as all books are dispatched from the UK, and we have priced them accordingly to avoid fluctuations in exchange rates.